Frequently Asked Questions
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Check out the most common questions our customers like to know. Still have questions?
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What types of balloon designs do you offer?
We specialize in organic, layered, and luxury balloon designs. Our offerings include freestanding garlands, custom backdrops, arches, marquees, focal point pieces, and Luxe Float bouquets. Each installation is crafted to elevate your event with a modern, stylish touch.
Do I need to pay a deposit?
Yes. Bookings are not confirmed until a 50% non-refundable retainer is paid. The final balance is due two weeks before your event. For events booked within two weeks of the date, payment is due in full at the time of booking. Should you need to reschedule, you may do so as many times as needed within one year of your payment, based on our availability.
How much do you charge for delivery and setup?
We charge a 20% delivery and installation fee on all services. For events outside the Sacramento area, additional travel fees may apply. Share your event location with us, and we’ll provide a tailored quote.
How far in advance should I book?
We recommend booking at least 4–6 weeks in advance for optimal availability, especially for large or custom installations.
I have my own backdrop—can you add balloons around it?
We do not build designs around client-provided backdrops, arches, or props, as we cannot guarantee their quality or stability. We may create designs around a step and repeat the banner after inspecting it to confirm specifications and weight limits.
I already have my own balloons—can you inflate them for me?
No, we do not use client-provided balloons. We exclusively use high-quality balloons such as Sempertex, Tuftex, and Kalisan. Our premium materials ensure durability, luxury, and a polished finish—what sets your celebration apart.
What if I need a last-minute balloon arrangement?
We do our best to accommodate last-minute requests depending on our schedule. Reach out, and we’ll see how we can make it happen.
Do you deliver?
Yes! Our Grab & Go items—including MUSE Garlands by the foot, Halo Stacks, and Luxe Float helium bouquets—are available for pickup or delivery. Delivery fees apply and will be quoted based on your location.
Can I combine multiple designs or packages for my event?
Absolutely! You can mix garlands, arches, backdrops, marquees, and bouquets to create a fully curated, cohesive event setup.
How do I care for my balloons after setup?
Balloons last best indoors, away from direct sunlight, heat, and sharp objects. Our team provides setup-specific tips to keep your installation looking perfect throughout your event.
How do I get a quote or book a service?
You can book our standard packages directly through our website. For custom events, submit an inquiry, and we’ll reach out to start planning a design tailored to your celebration.
